Privacy Policy

Brand: DRIPCONCEPT | Effective Date: 6th December 2025

Your privacy is important to us. This Privacy Policy explains how Chaovas (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit our website www.dripconcept.com or make a purchase from us.

1. 🧾 Information We Collect

We collect information when you browse, order, or contact us:

• Personal: Full name, Email, Phone, Address, Payment info (processed securely)
• Non-Personal: Browser, device, IP, pages visited, time spent

2. 🎯 How We Use Your Information

• Process and deliver orders
• Communicate about orders and inquiries
• Send confirmations and updates
• Improve website and customer experience
• Customer support
• Promotions (with consent)

3. 💳 Payments & Security

All payments processed via secure third-party gateways. We do not store full payment details. SSL encryption ensures security.

4. 🍪 Cookies

Used for preferences, analytics, and recommendations. Can disable in browser settings (may affect functionality).

5. 📤 Sharing of Information

We do not sell/rent data. May share with courier, payment gateways, analytics tools, or as required by law.

6. 🧾 Data Retention

Retained as long as necessary for business, legal compliance, or dispute resolution, then deleted/anonymized.

7. 👥 Your Rights

As a customer, you have the right to receive products as described, to request returns for defective or incorrect items, and to be informed clearly about our refund and return policies. You are also entitled to fair treatment in accordance with the Consumer Protection Act, 2019 and related e-commerce regulations.